Don’t just take our word for it! Please take a look at a selection of testimonials from existing customers highlighting the benefits of using Telecom Applications, not only for the solutions we consistently deliver, but on the seamless customer service and quality of after-sales support we offer as standard.

Change to Telecom Applications has Opened New Markets

“The increased functionality has allowed us to confidently take on new clients with a range of inbound, outbound and blended campaigns handled seamlessly, the management is simple to use and the web based reporting keeps all of our clients up to date.”

Stuart Carter, Director, Jigsaw Customer Management

Database Integration

“The integration into our database has done away with tiresome double entry and improved efficiencies dramatically. The database is a complex system designed in-house, with information being updated while the agents are working. The TouchStar system connects directly to our database in real time so that we never get a client rung for the wrong reason, we don’t chase for payment after we have received it!”

Lucy Sargent, Contact Centre Manager, Newlyn Collection Services
Click here for full Newlyn Collection Services case study.

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Flexible Yet Complex Agent Scripting

“Selling mobile phones is an ever changing business with tariffs and handsets changing by the hour. The scripting tool allows us to modify tariffs and handset information on the fly this keeps every agent updated in real time. If we get a new tariff we don’t have to retrain the agent the script will decide the best tariff to the agent so that we maximise profits while maintaining good sound advice to our customers.”

Mohammed Mashidi, Ocean Business Solutions.

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Hot Key Transfer

“Telecom Applications have given us the tools we need and the support to compete in a very competitive market. The hot key transfer to our clients is crucial and has allowed us to gain clients that require this very specific feature. The 24 x 7 support has allowed our staff to work more flexibly knowing that an engineer is always at hand.”

Philip Marston, Director, Momentum Offshore

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Improved Productivity and Within Ofcom DMA Requirements

“It’s increased our performance across the board – functionality…fantastic, uptime…fantastic, speed of dialling…fantastic, plus we easily meet the 3% drop rate. And, to say it’s cost effective is an understatement! Previously we were loath to increase our number of seats because we didn’t think we were getting value for money. We’re now already discussing extensions because we’re so busy with what we’ve got.”

Luke Sayers, Head of IT, Ant Marketing.
Click here for full Ant Marketing case study.

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TouchStar provide the most cost effective, value-for-money solution on the market.

“We thought we could achieve our objectives with a cheap Power Dialler but it became clear that would never be the case. Since we implemented TouchStar Connect, we have gained the functionality that we needed to operate our business in an effective manner. We feel that TouchStar provide the most cost effective, value-for-money solution on the market.”

Andrew Brown, IT Director, Direct Contact Centres.
Click here for full Direct Contact Centres case study

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New Tools Improved Sales

“Our old system did not give us the tools needed to support the agents properly. The whisper coaching and monitoring have proved invaluable for training new agents. The monitoring and call recording when combined with the reporting module provide instant and historic information that is used to develop agents and check that sales are progressing as they should be.”

Justin Hall, Managing Director, Reveal Solutions

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Superb Service and Installation

“Setting up a new business based on complex technology is daunting, Telecom Applications made it seem easy. They listened to my requirements, made suggestions and then built the whole model from lines to back office system even arranging the finance. Since the install things have gone well and they continue to support us with advise and solutions that allow us to grow.”

John Whitehead, Director, Right Move Marketing

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Telecom Applications Attitude is so Positive

“Getting a call centre in to a small space took ingenuity, Telecom Applications designed and built the furniture to fit the space available yet maintained a comfort level needed to keep everyone happy. The TouchStar system has given us a profitable way.”

Sarah White, Managing Director, M Viron
Click here for full M Viron case study

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VOICE
Telemarketing Company

“Touchstar has played a key role in the expansion of VOICE offering their support and expertise. It has been more like a partnership than a client-supplier relationship. Our objective for the forthcoming 12 months is to increase to 200 agents at this site and have an operational second site of an additional 300 seats – we expect TouchStar’s expertise will prove invaluable during this expansion". 

James Hinchliffe, Managing Director, VOICE  
Click here for full VOICE case study

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